Terms & Conditions
Acceptance of Terms
By accessing, browsing, or using Shipzy's website, mobile application, and food delivery services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. These terms govern your use of the platform and all services provided by Shipzy. If you do not agree with any part of these terms, you should discontinue the use of our services immediately.
User Eligibility and Accounts
To access certain features of the platform, users may be required to create an account. You agree to provide accurate, current, and complete information during registration and to update such information when necessary. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Orders and Service Availability
Shipzy provides a platform that enables customers to place food orders from participating restaurants and food vendors. All orders are subject to acceptance and availability. We reserve the right to refuse, modify, or cancel any order due to product unavailability, pricing inaccuracies, technical issues, or suspected fraudulent activity.
Pricing and Payments
All prices displayed on the platform are subject to change without prior notice. Users are responsible for paying all applicable charges, including food costs, delivery fees, taxes, and service charges. Payments must be completed through the approved payment methods available on the platform. Shipzy reserves the right to suspend services for failed or disputed transactions.
Delivery Services
Shipzy aims to provide timely and efficient delivery services; however, delivery times are estimates only and may vary due to traffic conditions, weather, restaurant preparation times, public holidays, or other unforeseen circumstances. While every effort is made to ensure prompt deliveries, Shipzy does not guarantee delivery within a specific timeframe.
Cancellation and Refund Policy
Cancellation requests are subject to the status of the order and the policies of the respective restaurant or vendor. Refunds may be granted in cases involving failed deliveries, incorrect orders, damaged items, or verified service-related issues. All refund requests will be reviewed and processed in accordance with Shipzy's policies.
Restaurant and Vendor Responsibilities
Restaurants and food vendors listed on the Shipzy platform are independently responsible for the preparation, quality, hygiene, packaging, ingredients, and safety of the food products they provide. Shipzy acts solely as a technology and delivery facilitator and shall not be held liable for issues related to food quality, allergies, ingredient disclosures, or vendor operations.
User Conduct
Users agree to use the platform responsibly and in compliance with all applicable laws and regulations. Any misuse of the platform, including fraudulent activities, abusive behavior, unauthorized access attempts, false orders, or actions that interfere with platform operations, may result in account suspension, termination, or legal action.
Intellectual Property Rights
All content available on the Shipzy platform, including logos, trademarks, graphics, text, images, software, and other materials, is the exclusive property of Shipzy or its licensors. Unauthorized copying, reproduction, modification, distribution, or commercial use of any content is strictly prohibited without prior written permission.
Privacy and Data Protection
Shipzy respects the privacy of its users and is committed to protecting personal information. Information collected through the platform is used solely for providing, improving, and personalizing services. By using the platform, users consent to the collection, storage, and processing of their information in accordance with Shipzy's Privacy Policy.
Limitation of Liability
To the fullest extent permitted by law, Shipzy shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of the platform, delivery delays, service interruptions, technical failures, vendor-related issues, or circumstances beyond our reasonable control.
Modifications to Terms
Shipzy reserves the right to update, modify, or replace these Terms & Conditions at any time. Any changes will become effective immediately upon publication on the platform. Continued use of Shipzy's services after such modifications constitutes acceptance of the updated terms.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of or relating to the use of Shipzy's services shall be subject to the exclusive jurisdiction of the competent courts in India.
Contact Information
If you have any questions, concerns, feedback, or require assistance regarding these Terms & Conditions or any of Shipzy's services, please contact our support team using the details provided below. We are committed to addressing your inquiries promptly and ensuring a smooth customer experience.
Phone Number: +91 9787729289
Email Address: admin@shipzys.com