Shipping Policy
Delivery Services
Shipzy provides food delivery services by connecting customers with restaurants and food vendors through its online platform. Our goal is to ensure that orders are delivered promptly, safely, and efficiently to the delivery address provided by the customer at the time of placing the order.
Delivery Areas
Delivery services are available only within the locations and service areas supported by Shipzy. Delivery availability may vary based on restaurant locations, operational constraints, and service coverage. Customers can verify delivery availability by entering their location on the platform before placing an order.
Order Processing Time
Once an order is confirmed, it is immediately transmitted to the restaurant or vendor for preparation. Processing times may vary depending on the restaurant, order volume, item availability, and preparation requirements. Estimated preparation and delivery times displayed on the platform are provided for informational purposes only.
Delivery Timeframes
Shipzy strives to deliver all orders within the estimated delivery timeframe. However, actual delivery times may vary due to factors such as traffic conditions, weather, public holidays, restaurant preparation delays, peak-hour demand, or other unforeseen circumstances beyond our control.
Delivery Charges
Delivery charges may apply depending on the customer's location, distance from the restaurant, order value, promotional offers, and other operational factors. Applicable delivery fees will be displayed during checkout before the order is confirmed.
Customer Responsibilities
Customers are responsible for providing accurate delivery information, including the correct address, contact number, and any necessary delivery instructions. Shipzy shall not be responsible for delays or delivery issues resulting from incorrect or incomplete information provided by the customer.
Failed Delivery Attempts
If a customer is unavailable to receive the order, cannot be contacted, or provides an incorrect delivery address, the delivery may be considered unsuccessful. In such cases, Shipzy reserves the right to mark the order as completed and no replacement, cancellation, or refund shall be provided.
Delivery Delays
While Shipzy makes every effort to ensure timely deliveries, delays may occur due to factors beyond our reasonable control, including adverse weather conditions, road closures, traffic congestion, technical issues, or restaurant operational challenges. Shipzy shall not be held liable for delays arising from such circumstances.
Order Tracking
Where available, customers may track the status of their orders through the Shipzy platform. Tracking information is provided as a convenience feature and may be subject to occasional delays or inaccuracies due to technical limitations.
Policy Updates
Shipzy reserves the right to modify, update, or amend this Shipping & Delivery Policy at any time without prior notice. Any changes will become effective immediately upon publication on the platform. Continued use of Shipzy's services constitutes acceptance of the revised policy.
Contact Information
If you have any questions regarding this Shipping & Delivery Policy, please contact our customer support team using the details below.
Phone Number: +91 9787729289
Email Address: admin@shipzys.com