Cancellation Policy
Order Confirmation
Once an order is placed through Shipzy and confirmed by the restaurant or vendor, it immediately enters the preparation process. Customers are advised to carefully review their order details, delivery address, contact information, and selected items before completing the order.
No Cancellation Policy
All confirmed orders placed through Shipzy are considered final. Due to the immediate preparation and processing of food items, orders cannot be canceled once they have been successfully placed and accepted by the restaurant or vendor. By placing an order, customers acknowledge and agree to this No Cancellation Policy.
Customer Responsibility
Customers are solely responsible for ensuring that all order information provided during checkout is accurate and complete. Shipzy shall not be responsible for issues arising from incorrect delivery addresses, contact details, or item selections submitted by the customer.
Order Processing
Restaurants and food vendors begin preparing orders immediately after confirmation to ensure timely delivery. As a result, Shipzy is unable to accommodate cancellation requests once the order has entered the processing stage.
Delivery Delays
Delivery times are estimates and may be affected by factors such as traffic conditions, weather, public holidays, technical issues, or restaurant preparation times. Delays caused by such circumstances shall not be considered valid grounds for order cancellation.
Exceptional Circumstances
In rare situations involving technical failures or operational issues, Shipzy reserves the right to review the order and determine an appropriate resolution at its sole discretion. Any action taken by Shipzy in such circumstances shall not create an obligation to permit order cancellations in future cases.
Policy Updates
Shipzy reserves the right to modify, amend, or update this Cancellation Policy at any time without prior notice. Any changes will become effective immediately upon publication on the platform, and continued use of Shipzy's services shall constitute acceptance of the revised policy.
Contact Information
If you have any questions regarding this Cancellation Policy, please contact our customer support team using the details provided below.
Phone Number: +91 9787729289
Email Address: admin@shipzys.com