Refund Policy
Order Confirmation and Processing
At Shipzy, all orders are processed immediately after confirmation to ensure timely preparation and delivery. Once an order has been placed and confirmed, it is forwarded directly to the restaurant or vendor for preparation and fulfillment.
No Refund Policy
Due to the perishable nature of food products and the immediate processing of orders, all orders placed through Shipzy are strictly Non-Refundable. Once an order is confirmed, customers shall not be eligible for any refund, whether the order has been prepared, dispatched, or delivered.
Order Verification
Customers are advised to carefully review their order details, selected items, quantities, delivery address, and contact information before placing an order. By confirming an order, the customer acknowledges that all provided information is accurate and accepts the order as final.
Order Modifications and Cancellations
Once an order has been confirmed, requests for modifications, cancellations, or changes may not be accommodated as restaurants begin processing orders immediately. Shipzy is under no obligation to accept cancellation requests after order confirmation.
Delivery Issues
In the event of delays caused by weather conditions, traffic, technical issues, restaurant operations, or circumstances beyond our reasonable control, Shipzy will make reasonable efforts to coordinate with customers and delivery partners. However, such situations shall not qualify for refunds.
Incorrect or Damaged Orders
Customers who receive incorrect items, missing products, or damaged packaging should report the issue to our support team immediately. Shipzy reserves the right to investigate the matter and determine an appropriate resolution at its sole discretion. Any resolution provided shall not be construed as an entitlement to a refund.
Policy Updates
Shipzy reserves the right to amend, modify, or update this Refund Policy at any time without prior notice. Continued use of the platform following any changes shall constitute acceptance of the revised policy.
Contact Information
If you have any questions regarding this Refund Policy, please contact our support team using the details below.
Phone Number: +91 9787729289
Email Address: admin@shipzys.com